Everyone need a coach.
Let us be your technician's coach!
This is the type of lesson that is delivered to you each day. Your techs will be trained to be better at what they do. The lessons add to their skill set and make them aware of their behaviors. They will take the direction seriously and implement the ideas every day. You watch, thinks will change for the better.
You will have Super Techs just by
following our easy system
We will send you a video lesson each day for a week that will influence your technicians on site to engage with your client, explain the expectations of the job and make the client comfortable with their presence. The lessons will make them more aware when they are on the job site, think about things to do from the videos they have never been presented with, making their job easier. The techs will learn to be on time and be more prepared for their day. They will communicate with the clients better, be able to handle confrontation more professionally representing your business better. That will make your life easier too!
You need to only set up a time and place each day for the techs to watch the meetings. Each meeting is 5-6 minutes long. Then have a short conversation with them about the topic for a few minutes and then get them out the door!
The most important and hardest thing to do is be consistent. If you are consistent your techs will see the benefits and so will you. They will become more competent techs that can handle clients and that care about their job.
Set up the lessons on a TV like the pictures here or play them on a laptop or have them stand, that is what we did. No sleeping!
Email larry@supertechu.com with questions or concerns.
Again, if you have any questions please let me know,
larry@supertechu.com. Call us also as needed, 909-767-1468.
A video lesson, every day
Eric and Larry owned a blue collar service business for many years and they know that anything that makes the day even a little bit easier is of huge value to an owner. We are keeping our price at a low $20 a month to create a platform that is affordable for any size service business. This is not just a membership training site, this is a movement. Eric and Larry are tired of seeing their friends and peers struggle through each day with their team, when training will fix most of the issues.
For just $20 a month you can breath easier, be more profitable, have a happier team, and make your days more enjoyable. We provide a template each day to educate your team. You do not have to create any content yourself. You do not have to get up early to get prep for your team meeting lesson. You do not have to prepare anything. All you must do is work the system that we give you. You just let our in-house expert, Eric, do all of that for you. How easy is that???
Frequently Asked Questions
Why do I need Super Tech University?
Lessons teaching technicians are taught the "soft skills" of the service business is crucial training. Many technicians are good at the technical side of the business, but lack the skills to make customers really happy and grow your business. Instead of trying to create lessons plans yourself each day, outsourcing these lessons to the pro's will make your team stronger and create more time and less headache for you, the owner.
Who is Eric, and why should I let him teach my team?
Eric Sprague is the "Tech Whisperer". Eric has more than 20 years of experience as both a manager and owner of blue collar service businesses. Eric's strength is training technicians to become more self aware and skilled at subjects such as: how to behave in the home, how to get clients to give 5 Star online reviews, how to create more add-on sales, and the like. Eric is a Certified John Maxwell Leadership Coach, Trainer, and Speaker. Eric's passion is training technicians the soft skills required to be their best out in the field.
How Long Will It Take To Get My Techs Trained?
Training technicians is an ongoing process.
Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.
Why is it everyday? That's expensive and takes to much time!
We have learned (the hard way) that a DAILY meeting is what garners real results over time. There is no hack or shortcut to getting really well trained technicians. These people need DAILY reinforcement of the skills we teach. Doing it everyday shows the technicians that the owners and managers place a high value on the team getting better. The DAILY meeting, although maybe seems like a hassle to the owner will result in a more engaged team, techs that are able to please clients more often, an increase in add-on sales, and lower amounts of customer complaints. We feel that most owners would agree that these benefits are worth 20 minutes per day.
Why is it so cheap?
Eric and Larry struggled for years to get their blue collar service business up and running. They remember what it was like when they needed training to improve, but couldn't afford to invest in expensive coaching. Therefore, the goal with Super Tech University is to give world class level training at a cost that any owner can afford. Eric and Larry's goal is to create a service where thousands and thousands of companies use the lessons to bring back great service. They want to see owners who no longer dread going to work because of all the of technician issues that make running a service business a hassle. This is not a business for Eric and Larry, this is a MOVEMENT to give blue collar owners a better life, to create a real career for technicians, and for clients to get an amazing service experience.
Does Eric do 1 to 1 coaching and onsite visits?
Yes. For an additional fee, Eric provides 1 to 1 coaching for those owners who want to take this to the next level. Meetings are done via ZOOM and recorded so that the owner can replay the coaching. Eric also does a very limited number of onsite training days per month, where he will visit an company and do staff training and 1 to 1 coaching with the owner. For more information about these services, please message us on our website, or email us at larry@supertechu.com
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