Technicians learning the “soft skills” of the service business is crucial training. Many technicians are good at the technical side of the business, but lack the skills to make customers really happy and grow your business. Instead of trying to create lessons plans yourself each day, outsourcing these lessons to the pro's will make your team stronger and create more time and less headache for you, the owner.

Eric Sprague is the “Tech Whisperer.” Eric has more than 20 years of experience as both a manager and owner of blue collar service businesses. Eric's strength is training technicians to become more self aware and skilled at subjects such as: how to behave in the home, how to get clients to give 5 Star online reviews, how to create more add-on sales, and the like. Eric is a Certified John Maxwell Leadership Coach, Trainer, and Speaker. Eric's passion is training technicians the soft skills required to be their best out in the field.

Training technicians is an ongoing process.

Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.

We have learned (the hard way) that a DAILY meeting is what garners real results over time. There is no hack or shortcut to getting really well trained technicians. These people need DAILY reinforcement of the skills we teach. Doing it everyday shows the technicians that the owners and managers place a high value on the team getting better. The DAILY meeting, although maybe seems like a hassle to the owner will result in a more engaged team, techs that are able to please clients more often, an increase in add-on sales, and lower amounts of customer complaints. We feel that most owners would agree that these benefits are worth 20 minutes per day.

Yes. For an additional fee, Eric provides 1 to 1 coaching for those owners who want to take their business to the next level. Meetings are done via ZOOM and recorded so that the owner can replay the coaching. Eric also does a very limited number of onsite training days per month, where he will visit an company and do staff training and 1 to 1 coaching with the owner. For more information about these services, please message us on our website, or email us at eric@supertechu.com.