You Can Have Super Techs
In Your Company!
For about $5 per day The Tech Whisperer will teach your techs to be Super Techs!
Do you have stress from techs causing problems?
Do these techs make bad choices that cost you profits everyday?
SAMPLE DAILY LESSON VIDEOS
Let Eric “The Tech Whisperer” help you fix those
problems and make your business more enjoyable
You GET A FREE WEEK OF LESSONS NOW!
SAMPLE DAILY LESSON VIDEOS
Click on the thumbnails below to watch the lessons
Start a dialogue with your clients and you will sell more
Are You Chuck In A truck Or Paul The Pro?
Front Door Theater
TESTIMONIALS FROM OUR CURRENT CLIENTS
Culture is everything!
Levi's carpet technicians have benefited from the lessons
Jason is a technicians who values the lessons each day
You can’t run a service company without having a team with great soft skills.
Jim service business owner of 21 years, tells how the videos help his company.
Technician Kenny, has benefited from the lessons to be aware of client's needs.
FREQUENTLY ASKED QUESTIONS
Technicians learning the “soft skills” of the service business is crucial training. Many technicians are good at the technical side of the business, but lack the skills to make customers really happy and grow your business. Instead of trying to create lessons plans yourself each day, outsourcing these lessons to the pro's will make your team stronger and create more time and less headache for you, the owner.
Eric Sprague is the “Tech Whisperer.” Eric has more than 20 years of experience as both a manager and owner of blue collar service businesses. Eric's strength is training technicians to become more self aware and skilled at subjects such as: how to behave in the home, how to get clients to give 5 Star online reviews, how to create more add-on sales, and the like. Eric is a Certified John Maxwell Leadership Coach, Trainer, and Speaker. Eric's passion is training technicians the soft skills required to be their best out in the field.
Training technicians is an ongoing process.
Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.
We have learned (the hard way) that a DAILY meeting is what garners real results over time. There is no hack or shortcut to getting really well trained technicians. These people need DAILY reinforcement of the skills we teach. Doing it everyday shows the technicians that the owners and managers place a high value on the team getting better. The DAILY meeting, although maybe seems like a hassle to the owner will result in a more engaged team, techs that are able to please clients more often, an increase in add-on sales, and lower amounts of customer complaints. We feel that most owners would agree that these benefits are worth 20 minutes per day.
Yes. For an additional fee, Eric provides 1 to 1 coaching for those owners who want to take their business to the next level. Meetings are done via ZOOM and recorded so that the owner can replay the coaching. Eric also does a very limited number of onsite training days per month, where he will visit an company and do staff training and 1 to 1 coaching with the owner. For more information about these services, please message us on our website, or email us at email@example.com.
You had all of these big dreams of how much better your life would be once you started your own business. However, ever since you hired technicians everything got really hard to manage.
Now the fun is gone and your business has become a grind.
Eric and Larry owned a blue collar service business for many years and went through all of the challenges that come with having a group of untrained field technicians. They understand how you get frustrated with call backs, lack of up-sells, breaking clients stuff, bad attitudes, and even guys who quit by text on the morning they decide they are not going to work with you anymore!!! It's so frustrating, but it doesn't have to be this way.
Eric and Larry figured it out and now they have dedicated their lives to helping other blue collar owners figure it out, too.
Why have a daily lessons for your techs?
Each day your techs represent your company on site unsupervised. Do you train them how you expect them to act with your clients, how to communicate the details of the job to your client the way you want? When you train your techs technically do you go over the details and process of handling a challenging client? Do you explain the things that make a good impression and the things that do not, the theater of business?
Can we agree that the interacting skills with your clients are important? I had a cleaning and restoration business for 10 years and I know these soft skills are invaluable. (continue here)
HOW DO WE HELP?
DAILY VIDEO TRAINING FOR YOUR TEAM
When you become a member you will receive a daily 6-8 minute video broadcast for you and your team. The meeting will be presented by Eric “The Tech Whisperer” Sprague, a John Maxwell Certified Leadership Coach. Each lesson is geared toward businesses that send technicians into homes and businesses to perform work. These lessons help prepare your technicians in the “soft skills” of business that are often stumbling blocks for technicians, such as: communicating with the clients, in-home behavior, how to properly perform add-on sales, the theater of a service business, how to get good online reviews, and much more.
Well trained technicians = happy owners
All you need is a TV, a computer, a laptop, or even a smartphone to play the daily lessons. The system is to show the daily lesson video and then take a few minutes to discuss with your team how the lesson affects the tech's day. These discussions give the team a sense of buy-in: they build awesome company culture, they show the techs that you are investing in them, and ultimately, they make your life and business better. You will actually enjoy going to work again each day.
For about $5 per day and let The Tech Whisperer teach your techs to be Super Techs!
Our Story - Please watch
Why Eric and Larry started Morning Tech Meeting
Eric and Larry started having a morning tech meeting years ago in their restoration and carpet cleaning blue collar company. They went over current problems the techs where having and Eric presented “why” the problems should be avoided. These daily 10 minute meetings followed by a short 5 minute group discussion got the team involved and engaged.
The results were amazing. The call backs went down by 20%, the amount of accidents went down by hundreds of dollars monthly, and the complaints vere reduced substantially. The amount of online positive reviews went up 10 per month, the repeat calls went up 20%, the referrals went up 25%. This did not happen overnight but the wait was worth the reward. Explaining the “why” consistently worked!
Then, when the team was doing great, Larry decided to stop the meetings because, “the techs knew what to do. There was a cost involved in the meetings!” Well that did not work because the problems returned, fast. A mutiny happened. The techs enjoyed the meetings, the lessons, and the rhythm of meeting each morning. The meetings created culture!!
The meetings created a happy team. Eric made the meetings into lessons for the techs. The techs talked about the lessons during the day, they were learning and liked it! Morale increased, turnover decreased and the techs enjoyed coming to work! Eric and Larry enjoyed coming to work too!!
Eric and Larry sold their service business and realized the morning tech meeting was the game changer in their success. Utilizing the Morning Tech Meeting system consistently in your service companies will create the same results for you.