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Latest Articles

The Theater of Business

​All service companies are actors and actresses in the theater of business every day.  We put on a presentation to our clients and potential clients…

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Develop Super Technicians In Your Company

Give your best techs training consistently, in a routine they appreciate, so they do the best work for you. Help them thrive each day in…

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Why have a daily lesson for your techs?

Your techs represent your company on site, unsupervised, every day. Do you train them how you expect them to act with your clients, how to…

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The Hero and the Victim

Over the years I have observed an interesting situation in the world of small business entrepreneurship. I see it frequently in the blue collar service…

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