When you first start a business, you’re in survival mode. You do whatever you need to do to get the phone ringing, taking any project…
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As the company began to shift to a younger workforce, I began rethinking many of the ideas I had about culture, work, and how our…
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All service companies are actors and actresses in the theater of business every day. We put on a presentation to our clients and potential clients…
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Give your best techs training consistently, in a routine they appreciate, so they do the best work for you. Help them thrive each day in…
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Your techs represent your company on site, unsupervised, every day. Do you train them how you expect them to act with your clients, how to…
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Over the years I have observed an interesting situation in the world of small business entrepreneurship. I see it frequently in the blue collar service…
Read MoreSuper Tech University is a proven video training program developed by former restoration company owners, Eric and Larry. Quickly growing tired of putting out fires all day, they set out to change the system and built “Morning Tech Meeting” to connect with the technicians and share tools and tips to help them learn the “soft skills” they needed to be successful in the field.
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