The 85% Rule: Cleanfax Magazine article

By Eric Sprague, Super Tech University Why do most companies exist? To make money. That said, when owners of companies are deciding to take the…

The Hunt For Talent: Cleanfax Magazine article

By Eric Sprague, Super Tech University The hottest topic on the planet right now seems to be how to attract and retain talent in your…

by Eric Sprague, Super Tech University I know this issue is dedicated to the state of the industry, and I think there are many amazing…

What do we do? We train your techs to make better decisions on the job and teach confidence to make better choices, so they won’t call…

by Eric Sprague, Super Tech University When you first start a business, you’re in survival mode. You do whatever you need to do to get…

by Eric Sprague, Super Tech University As the company began to shift to a younger workforce, I began rethinking many of the ideas I had…

All service companies are actors and actresses in the theater of business every day. We put on a presentation to our clients and potential clients…

Give your best techs training consistently, in a routine they appreciate, so they do the best work for you. Help them thrive each day in…

Your techs represent your company on site, unsupervised, every day. Do you train them how you expect them to act with your clients, how to…