You can have the Best Techs, Really!
Develop Your Techs Consistently and Affordably
A Daily System for You and Your Techs
Have A Great Culture
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3 Step Owner Freedom Formula
Step 1: Owner Buy-In
No real change in a business occurs until the owner “owns” the problem You must buy-in to the belief that what causes owners the most pain and anguish is their company culture and the need to train the team on both technical and soft skills to create the company they always dreamed of owning.
Step 2: Team Training
Once the owner has committed to real change, all they have to do is have all team members watch Eric’s morning video lessons everyday. It will speed the process if the team has a quick discussion after the video and uses examples from your jobs to illustrate the points in the videos. If more training is needed for field supervisors and managers, subscribing to Eric’s John Maxwell Leadership training video series will be helpful for that level of team member.
Step 3: Everyone Wins
Once the system has been implemented for a period of time and the company’s technicians are moving up the MTM Success Path Ladder, the culture and buy-in will change dramatically for the better. The team will be more engaged, the clients will be happy due to better service, and the owner will be needed less often for putting out fires and will be happy with a more profitable and less stress.
Technician Success Path
Blue Collar Nation Podcast
Want to hear what happens when you hire an 18 year old kid with no life or work experience and pour your heart and soul into training them?
Listen to this important episode of the Blue Collar Nation podcast to hear the journey our former employee, Lesly, had with our training to go from entry level team member to Operations Manager to Entrepreneur. This episode is proof positive of the good that happens with daily training. So, if you are not getting the results you want from your team. Listen to Lesly talk to Eric and Larry about the massive benefits of training.
We love our clients and have a great time visiting with them. Janssen's Certified Floor & Fabric Care is a great company with a great team. They are great friends also. https://dirtisgone.com/
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You had all of these big dreams of how much better your life would be once you started your own business. However, ever since you hired technicians everything got really hard to manage.
Now the fun is gone and your business has become a grind.
Eric and Larry owned a blue collar service business for many years and went through all of the challenges that come with having a group of untrained field technicians. They understand how you get frustrated with call backs, lack of up-sells, breaking clients stuff, bad attitudes, and even guys who quit by text on the morning they decide they are not going to work with you anymore!!! It's so frustrating, but it doesn't have to be this way. Eric and Larry figured it out and now they have dedicated their lives to helping other blue collar owners figure it out, too.
Our Story - Please Watch
Eric and Larry started a podcast, too. They talk about the challenges of owning a blue collar business. They dive deeply into the things that worked for them and the things that did not. Many expert guests come on the show bring their skill and know-how to the listeners. All content is directed to making blue collar business owners lives better. Being an entrepreneur in the trades can be fun, rewarding and profitable. Please listen to some great guests and hear ideas about how your business can be better. Any feedback is always appreciated. Please subscribe!
How do we help?
Daily video training for your team
When you become a member you will receive a daily 6-8 minute video broadcast for you and your team. The meeting will be presented by Eric "The Tech Whisperer" Sprague, a John Maxwell Certified Leadership Coach. Each lesson is geared toward businesses that send technicians into homes and businesses to perform work. These lessons help prepare your technicians in the "soft skills" of business that are often stumbling blocks for technicians, such as: communicating with the clients, in-home behavior, how to properly perform add-on sales, the theater of a service business, how to get good online reviews, and much more.
WELL TRAINED TECHNICIANS = HAPPY OWNERS
All you need is a TV, a computer, a laptop, or even a smartphone to play the daily lessons. The system is to show the daily lesson video and then take a few minutes to discuss with your team how the lesson affects the tech's day. These discussions give the team a sense of buy-in: they build awesome company culture, they show the techs that you are investing in them, and ultimately, they make your life and business better. You will actually enjoy going to work again each day.
WHY WE STARTED MORNING TECH MEETING
Eric and Larry owned a blue collar service business for many years and they know that anything that makes the day even a little bit easier is of huge value to an owner. We are keeping our price low to create a platform that is affordable for any size service business. This is not just a membership training site, this is a movement. Eric and Larry are tired of seeing their friends and peers struggle through each day with their team, when training will fix most of the issues.
For a small monthly investment you can breathe easier, be more profitable, have a happier team, and make your days more enjoyable. We provide a template each day to educate your team. You do not have to create any content yourself. No getting up early to get prep for your team meeting lesson. You do not have to prepare anything. All you must do is work the system that we give you.
You pay less than $2 per day and let The Tech Whisperer do it all for you. How easy is that???
Sample Daily Lesson Videos
Client Fear of technicians is a big deal for service companies
are your techs not upselling due to a bad Relationship with Money?
LEVI's CARPET TECHNICIANS Have Benefited FROM THE LESSONS
Levi owns a successful carpet cleaning company and loves the training his team gets daily from Morning Tech Meeting.
RESTORATION TECHNICIAN, Kenny, has benefited from the LESSONS TO BE MORE AWARE OF CLIENT'S NEEDS
The Best Restoration Company in Florida shows the Morning Tech lessons every day. It gets the team on the same page and helps with their company culture of excellence.
Greg and His Crew listen to the "invaluable" Lessons each day
Matt and Tyler have great things to say about the Morning Tech Meeting. It helps them get clear about the company values and what needs to happen in the field each day to excel.
Andrew, who was mentored by eric, tells how the morning meetings impacted his life
Andrew was a self described "punk kid" when he started to work for Eric and Larry. Once he was exposed to Eric's Morning Tech Meetings, Andrew went from having "just a job" to creating the professional career he dreamed about having.
LESLY WENT FROM SHY, INEXPERIENCED KID TO OPERATIONS MANAGER WITH ERIC'S MORNING MEETINGS
Lesly was our operations manager at Shamrock. She really grew under Eric's tutelage and has gone on to great success in becoming an entrepreneur in her own right.
Ashlee explains how being invested in by the owners made her and the rest of the team care more about their jobs.
mike SPEAKS OF THE VALUE OF THE MORNING TECH MEETING IN HIS BUSINESS
Mike, a former Shamrock employee now running a carpet and rug plant talks about the positive benefits of Morning Tech Meeting.
JIM, SERVICE BUSINESS OWNER OF 31 YEARS TELLS HOW THE VIDEOS HELP HIS COMPANY
Jim's service business that benefits from his team learning the lessons from Eric's daily video lessons.
PHIL became a MUCH BETTER TECHNICIAN WITH THE HELP OF
eric's MORNING MEETINGS
Phil talks about how the morning tech meetings helped him at work and in his personal life.
Frequently Asked Questions
Why Do I Need a Morning Tech Meeting?
Morning meetings where technicians are taught the "soft skills" of the service business is crucial training. Many technicians are good at the technical side of the business, but lack the skills to make customers really happy and grow your business. Instead of trying to create lessons plans yourself each day, outsourcing these lessons to the pro's will make your team stronger and create more time and less headache for you, the owner.
Who is Eric, and why should I let him teach my team?
Eric Sprague is the "Tech Whisperer". Eric has more than 20 years of experience as both a manager and owner of blue collar service businesses. Eric's strength is training technicians to become more self aware and skilled at subjects such as: how to behave in the home, how to get clients to give 5 Star online reviews, how to create more add-on sales, and the like. Eric is a Certified John Maxwell Leadership Coach, Trainer, and Speaker. Eric's passion is training technicians the soft skills required to be their best out in the field.
How Long Will It Take To Get My Techs Trained?
Training technicians is an ongoing process.
Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.
Why is it everyday? That's expensive and takes to much time!
We have learned (the hard way) that a DAILY meeting is what garners real results over time. There is no hack or shortcut to getting really well trained technicians. These people need DAILY reinforcement of the skills we teach. Doing it everyday shows the technicians that the owners and managers place a high value on the team getting better. The DAILY meeting, although maybe seems like a hassle to the owner will result in a more engaged team, techs that are able to please clients more often, an increase in add-on sales, and lower amounts of customer complaints. We feel that most owners would agree that these benefits are worth 20 minutes per day.
Why is it so cheap?
Eric and Larry struggled for years to get their blue collar service business up and running. They remember what it was like when they needed training to improve, but couldn't afford to invest in expensive coaching. Therefore, the goal with morningtechmeeting.com is to give world class level training at a cost that any owner can afford. Eric and Larry's goal is to create a service where thousands and thousands of companies use the morning meeting to bring back great service. They want to see owners who no longer dread going to work because of all the of technician issues that make running a service business a hassle. This is not a business for Eric and Larry, this is a MOVEMENT to give blue collar owners a better life, to create a real career for technicians, and for clients to get an amazing service experience.
Does Eric do 1 to 1 coaching and onsite visits?
Yes. For an additional fee, Eric provides 1 to 1 coaching for those owners who want to take this to the next level. Meetings are done via ZOOM and recorded so that the owner can replay the coaching. Eric also does a very limited number of onsite training days per month, where he will visit an company and do staff training and 1 to 1 coaching with the owner. For more information about these services, please message us on our website, or email us at firstname.lastname@example.org
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