Where Technicians Become Super Techs
In 5 Minutes Per Day
Hassle-Free Video Training To Turn Technicians Into Sales and Service Superstars
Partners and Clients
A Successful Business Starts With Super Techs
Don't let your competitors have better technicians than you. Raise the bar, retain great talent, and see the difference for yourself.
Get Personalized Training
Invest in your employees and provide them with the skills they need to be successful.
Learn from industry experts and peers, network, and be a part of a thriving community.
Enjoy less stress, more revenue, and a better company culture. Everyone wins.
Start Developing Better Techs Today
When you become a member you will receive a daily 6-8 minute Super Tech video lesson for you and your team. The meeting will be presented by Eric “The Tech Whisperer” Sprague, a John Maxwell Certified Leadership Coach with 20+ years experience running field technicians.
These lessons help prepare your technicians in the “soft skills” of business that are often stumbling blocks for technicians, such as:
IICRC Continuing Education Credit Package
Inner Circle Package
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SAMPLE DAILY LESSON VIDEOS
Click on the thumbnails below to watch the lessons
Invisible Tool Bag
Communicating A Lot!
What Should We Do?
All you need is a TV, a computer, a laptop, or even a smartphone to play the daily lessons. The system is to show the daily lesson video and then take a few minutes to discuss with your team how the lesson affects the tech's day. These discussions give the team a sense of buy-in: they build awesome company culture, they show the techs that you are investing in them, and ultimately, they make your life and business better. You will actually enjoy going to work again each day.
Eric and Larry owned a cleaning and restoration company for 12 years and were on the frontlines of running a Blue Collar business. Quickly growing tired of putting out fires all day, they set out to change the system.
Eric began meeting with the techs every morning, a “Morning Tech Meeting.” He connected with the technicians, sharing tools and tips to help them learn the “soft skills” they needed to be successful in the field. Before long, Eric and Larry's company had a better culture, fewer mistakes, a happier staff and were more profitable.
These meetings were so successful, they made the Morning Tech Meeting system available to all blue collar businesses. And now they are growing Blue Collar Nation.
Blue Collar Nation Podcast
Join Eric and Larry as they talk about the challenges of owning a blue collar business. They dive deeply into the things that worked for them and the things that did not. Many expert guests come on the show and bring their skill and know-how to the listeners. All content is directed to making blue collar business owners lives better.
How to Turn a Good Technician Into a Super Tech
Step 1: Owner Buy-In
No real change in a business occurs until the owner “owns” the problem. You must buy-in to the belief that what causes owners the most pain and anguish is their need to train the team on both technical and soft skills to create the company they always dreamed of owning.
Step 2: Everyone Wins
Once the system has been implemented for a period of time and the company's technicians are moving up the Success Path Ladder, the culture and buy-in will change dramatically for the better. The team will be more engaged, your customers will be happy due to better service, and the owner will be needed less often for putting out fires. Everyone is happier, your company is more profiable, and everyone is less stressed.
Step 3: Team Training
FREQUENTLY ASKED QUESTIONS
Technicians learning the “soft skills” of the service business is crucial training. Many technicians are good at the technical side of the business, but lack the skills to make customers really happy and grow your business. Instead of trying to create lessons plans yourself each day, outsourcing these lessons to the pro's will make your team stronger and create more time and less headache for you, the owner.
Eric Sprague is the “Tech Whisperer.” Eric has more than 20 years of experience as both a manager and owner of blue collar service businesses. Eric's strength is training technicians to become more self aware and skilled at subjects such as: how to behave in the home, how to get clients to give 5 Star online reviews, how to create more add-on sales, and the like. Eric is a Certified John Maxwell Leadership Coach, Trainer, and Speaker. Eric's passion is training technicians the soft skills required to be their best out in the field.
Training technicians is an ongoing process.
Much like Tiger Woods needs to practice putting everyday, or Micheal Jordan needed to practice shooting foul shots throughout his entire career. Tech training needs to be done for a few minutes everyday. Often the lessons are repetitive. This is on purpose. The more we drill down on key subjects, the more natural it will seem to the technicians. As to how long it will take, we think it takes most technicians 3-6 months to really start to make big changes and buy in. As an owner, you need to commit to the process of gradual improvement. It is a long term investment in creating the team you always dreamed of when you started your service business.
We have learned (the hard way) that a DAILY meeting is what garners real results over time. There is no hack or shortcut to getting really well trained technicians. These people need DAILY reinforcement of the skills we teach. Doing it everyday shows the technicians that the owners and managers place a high value on the team getting better. The DAILY meeting, although maybe seems like a hassle to the owner will result in a more engaged team, techs that are able to please clients more often, an increase in add-on sales, and lower amounts of customer complaints. We feel that most owners would agree that these benefits are worth 20 minutes per day.
Yes. For an additional fee, Eric provides 1 to 1 coaching for those owners who want to take their business to the next level. Meetings are done via ZOOM and recorded so that the owner can replay the coaching. Eric also does a very limited number of onsite training days per month, where he will visit an company and do staff training and 1 to 1 coaching with the owner. For more information about these services, please message us on our website, or email us at firstname.lastname@example.org.